Frequently Asked Questions at the Learning Commons

For Students: 
Most of you are being asked to create a new Pearson account using your new mainecc.edu email address as your login; however, if you have paid for a Multi-term subscription and want to use that account to enroll in your new Brightspace course you will need to contact Pearson Tech Support  here (https://support.pearson.com/getsupport/s/contactsupport) and ask for your Pearson Account to be unlinked from your Brightspace account. Once the unlink process is complete, you can relink your Pearson account in the Brightspace course shell to your new Brightspace identity and your previous purchases will be recognized. 

For Students: How to change your email address: https://share.vidyard.com/watch/CwcwNGkod1anBR1bMvqyPH

Contact Support Use this link to contact support and ask them to unlink your Pearson Account from your Brightspace Account.

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For Faculty:  
You may encounter one of two scenarios when linking your Brightspace course shell with your Pearson account.

Scenario 1: You will be asked to log in with your Pearson account. 

For Scenario 1: You will login using your Pearson Account information (typically your old CMCC email address) to login to your course. Once you are reconnected you can follow the links below to change your email address and login name if desired through your Pearson Account.
How to change your email address: https://share.vidyard.com/watch/CwcwNGkod1anBR1bMvqyPH

Scenario 2: You may receive a Socket Error indicating your Brightspace account is already linked to a Pearson account, preventing you from linking through your new Brightspace identity. 

"Your Pearson Account is Already linked to another LMS account at your institution.
Contact Pearson Support and give them diagnostics and the code below.

• Code: SOCKET_UM_04
• Diagnostics "

For Scenario 2: You will need to contact Pearson Tech Support  here  and request that your Brightspace and Pearson Account be Unlinked. Once it is unlinked you will follow the solution for Scenario 1. 

Faculty: How to change your email address/login name in your Pearson Account: https://share.vidyard.com/watch/wddDWMaf3uovvVDFfdqECk